Refund Policy

Summary

If you are a Consumer, you have the right to cancel the initial subscription transaction and obtain a refund within 14 days of the day after completion of the transaction, without giving any reason.

• Deadline: Send your cancellation request before the 14-day period expires.
• How to cancel: Cancel through your account billing controls or contact support@kimshisimple.com before the 14-day period expires.
• Subscriptions: The 14-day cancellation right applies only to the initial subscription, not to each automatic renewal.

For renewals, fees are generally non-refundable except for billing errors, duplicate charges, or where otherwise required by law. You may cancel at any time; access continues until the end of the current billing period, and data is retained for 90 days after access ends before automatic deletion.

If you believe you were charged in error or have questions about this policy, contact support at support@kimshisimple.com or use the billing tools in your admin account.